Policies

Legal Statements of Designs by Carmella English  TERMS AND CONDITIONS:

PLEASE READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THIS SITE.  By using Designs by Carmella English you acknowledge that you have read and agree to be bound by the terms for carmellaenglish.com.  We reserve the right to modify or revise these legal statements at any time, without prior notice.  We advice you to review the Legal Statements whenever you use Designs by Carmella English.

You agree to not use carmellaenglish.com to send, post, e-mail, upload, or otherwise make available any content that is unlawful, threatening, defamatory, libelous, vulgar, obscene, abusive, harassing, hateful, harmful, invasive of another privacy, ethnically, racially, or otherwise objectionable or that infringes any patent, trademark, copyright or other proprietary rights of any party.  Satisfaction Guaranteed.

Privacy and Security:

We appreciate you business and respect your privacy.  Any information that we collect during your online transaction or customer inquires is strictly used to serve you.  We will not publish, sell or transfer your personal information.  Our commitment to protecting your privacy and provide you with a secure online ordering experience. We do not store credit card information, that’s why you will always be required to enter a credit/debit card number when using our site.  All information is protected by the strongest encryption methods and security protocols available utilizing the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions.

Customization Policy:

Designs by Carmella English reserves the right to refuse to print or produce any customized features on products that do not meet our Terms & Conditions guidelines.  Customized features may include but are not limited to: photographs personal and/or professional, artwork, graphical designs, and other text that may occur within names, slogans, titles, addresses, phone numbers or email addresses.

Order Status:

You will receive an e-mail confirmation once your order has been placed as successfully transmitted. You may check the status of your order at anytime by calling customer service at (708) 680-6507 or via email  cs@carmellaenglish.com.

Payment Methods:

Designs by Carmella English accept Visa®, Master Card®, Discover® and American Express®, utilizing the VeriSign Secure Site service via PayPal™.   Entering your payment and shipping information will automatically charge your credit/debit card once you click Buy Now.  All information is protected by the strongest encryption methods and security protocols available utilizing the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions.

Please visit http://www.paypal.com  to view their privacy policy and their terms of service.

For more information about VeriSign, visit http://www.verisign.com.

PayPal:

PayPal™ provides a safer, easier way to pay online.  With PayPal, customers can pay for online purchases without sharing financial information and have flexibility to pay using account balances, bank accounts, or credit cards.  PayPal is available for customers in the U.S. and Canada.

NOTE:  U.S. residents consist of the 50 States, the District of Columbia, Armed Forces Addresses and State codes AA, AE, and AP. PayPal is not available to residents of Puerto Rico or the Miscellaneous Atlantic & Caribbean Islands.

For more information:  http://www.paypal.com

Sales Tax:

Designs by Carmella English is required by law to collect sales tax.  Sales tax is calculated based on the order destination ZIP code.

*Sales tax will be applied to all Illinois orders.

Prices:

Prices on Designs by Carmella English are subject to change at any given time.

Shipping:

Designs by Carmella English total delivery time is average 2 weeks for order processing after final proof approval and total invoice payment is complete.  All orders will be shipped via method of choose during the checkout portion of your order.  At this time, we do not accept orders from outside the United States.

All US orders are shipped via UPS Ground with tracking included or USPS.  We are not responsible for delays or loss due to the US Postal Service.  In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

* Please add up to 2 days for photo production orders. Shipping

Shipping Restrictions:

UPS does not require a signature upon delivery, packages may be left.  If you have further instructions for UPS please indicate on the review your payment page within the order processing form or via email cs@carmellaenglish.com.  We do not offer Sunday or holiday delivery.

If you have any questions about our shipping policy, please do not hesitate to contact us at (708) 680-6507 or via email cs@carmellaenglish.com.

Satisfaction Guarantee:

Designs by Carmella English will make every effort to ship each order within the shipping deadlines and to complete customer satisfaction.  Designs by Carmella English will offer a exchange or refund minus shipping and handling charges.  All requests are only offered if the original purchase can be retrieved for inspection.  Assuming the request is made within 2 days of delivery.

Returns/Exchanges:

We want you to be happy with your order!  If for any reason you’re not satisfied, contact us via email cs@carmellaengllsh.com or call (708) 680-6507.  We will offer a exchange or refund minus shipping and handling charges.  Returns must be in original package, unused and prior arrangements have been made with carmellaenglish.com   All return postage is the responsibility of the purchaser, and lost packages to us tracking is suggested.  Satisfaction Guaranteed.

*Note: Personalized/custom orders with names, photos, slogans, logos, wording CANNOT be returned.  Please, check your order for accuracy carefully, before submitting.

If you have received your order and it is damaged or defective in any way, let us know within 48 hours of receiving package.  Customer service will work with you on returning package for inspection.  If you have received your order and feel that the personalization is not accurate to your online preview, contact us immediately.

Copyrights/Intellectual Property:

By submitting content to carmellaenglish.com through web-based functions, you grant or warrant that the owner of rights in such content has expressly granted the royalty-free, irrevocable, perpetual, non-exclusive right and license to use, modify, adapt, reproduce,  translate, publish, distribute, create derivative works from, perform and display such content (in whole or part).  You acknowledge and warrant that you own or otherwise control all of the rights to any content you submit to carmellaenglish.com, including but not limited to the creating, sending, printing, delivery of personalized content or products; that the content is accurate; that use of the content you supply does not violate these terms of use and will not cause injury to any person or entity and that you will indemnify carmellaenglish.com for all claims resulting from any content you supply.

Designs by Carmella English may request that a user submit evidence of their ownership of or right to use and reproduce any copyright, trademark or likeness arising from user’s submission of content.  If, upon such request, carmellaenglish.com  does not receive information it deems sufficient to evidence such as rights, carmellaenglish.com reserves the right to (1) suspend the shipping of an order or service relating to such content, and/or (2) share the content and information regarding the member with governmental organizations, law enforcement authorities or other third parties.

Modify/Cancel Order:

Every attempt will be made to make changes before the order has gone into production.  Once an order has been shipped, we cannot cancel or modify it.  Please e-mail or call (708) 680-6507 within 24 hours of placing your order.  However, additional charges may apply.

Links to Other Websites:

Links to third-party websites may be provided on our site solely for your information and convenience.  If you use these links, you will leave our Site.  This Privacy Statement does not cover the information practices of those websites linked to our Site, nor do we control their content or privacy policies.  We suggest that you carefully review the privacy policies of each site you visit.

Should you have any questions or concerns about these legal statements, please contact us at:

Designs by Carmella English
You Want It, I Design It!
Telephone:  (708) 680-6507
E-mail:  cs@carmellaenglish.com
Website:  https://www.carmellaenglish.com